At Anxiteas, we are dedicated to delivering authentic Chinese tea directly from its origin to tea lovers around the world. Every order is carefully prepared to ensure freshness, quality, and safe delivery.
Please review our shipping policy below.
Order Processing Time
All orders are typically processed within 1–3 business days after payment is successfully confirmed.
Orders are processed Monday through Friday, excluding public holidays. During peak seasons or promotional events, processing times may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Worldwide Shipping
Anxiteas proudly ships authentic Chinese tea worldwide.
We work with reliable international logistics partners to ensure your tea arrives safely and efficiently. However, shipping availability may vary depending on local regulations or carrier restrictions.
If we are unable to ship to your location, our team will contact you and provide a full refund.
Estimated Delivery Time
Delivery times may vary depending on your location, customs processing, and local postal services.
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| Europe | 7–15 business days |
| Canada | 8–18 business days |
| Australia & New Zealand | 8–18 business days |
| Other Countries | 10–20 business days |
Please note that these are estimated delivery times and are not guaranteed.
Occasionally, delays may occur due to customs inspections, weather conditions, or carrier issues.
Shipping Fees
Shipping costs are calculated at checkout based on:
- Delivery destination
- Package weight
- Shipping method selected
From time to time, Anxiteas offers free shipping promotions on qualifying orders.
Any active promotions will be automatically applied at checkout.
Fresh Tea Guarantee
At Anxiteas, we believe great tea should arrive fresh and full of aroma.
All tea products are:
- Carefully selected from trusted Chinese tea sources
- Packed in sealed, food-grade packaging
- Protected from moisture, light, and air during transit
This ensures your tea arrives in the best possible condition.
Customs, Duties, and Import Taxes
For international orders, customs duties, import taxes, or other local fees may apply depending on your country’s regulations.
These charges are determined by your local customs authority and are the responsibility of the customer.
Anxiteas does not control or collect these fees.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email.
Tracking information may take 1–3 days to update after the package is shipped.
If you do not receive tracking information within 3 business days, please contact our support team.
Lost or Delayed Packages
If your package appears to be significantly delayed or lost, please contact us.
Our team will work with the shipping carrier to investigate and resolve the issue as quickly as possible.
Customer satisfaction is very important to us, and we will always do our best to assist you.
Incorrect Shipping Address
Please ensure your shipping address is accurate and complete when placing your order.
If you need to correct your address, please contact us within 12 hours of placing the order.
Anxiteas cannot be responsible for packages delivered to incorrect addresses provided by the customer.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Customer Support Email
info@anxiteas.com
Our support team will be happy to assist you.