At Anxiteas, we are dedicated to providing high-quality tea and ensuring a satisfying shopping experience for every customer. If there is an issue with your order, we are here to help.
Please review our refund and return policy below.
1. 30-Day Satisfaction Guarantee
We want you to enjoy every cup of tea from Anxiteas. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order, and our customer support team will work with you to find a suitable solution.
Depending on the situation, we may offer:
- A replacement product
- Store credit
- A partial or full refund
Customer satisfaction is our priority.
2. Food Product Policy
Tea is considered a consumable food product, therefore:
For health and safety reasons, opened tea packages cannot be returned.
However, if there is any issue with the product quality, damage during shipping, or incorrect items received, please contact us and we will gladly resolve the issue.
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Photos of the product and packaging
- A brief description of the problem
Once confirmed, we will offer one of the following at no additional cost:
- Free replacement
- Full refund
- Store credit
4. Return Eligibility
Returns may be accepted under the following conditions:
- The item is unused and unopened
- The product is in original packaging
- The return request is submitted within 14 days of delivery
If your return request is approved, we will provide instructions on how to send the item back.
5. Return Shipping
Unless the return is due to our error (such as damaged or incorrect items), customers are responsible for return shipping costs.
To ensure safe delivery, we recommend using a trackable shipping service. We cannot guarantee receipt of returned items without tracking information.
6. Refund Processing
Once the returned item is received and inspected, we will notify you of the refund status.
If approved:
- Refunds will be issued to the original payment method
- Processing typically takes 5–10 business days, depending on your payment provider
Please note that original shipping fees are non-refundable, unless the return is due to our mistake.
7. Order Cancellation
Orders can be canceled within 12 hours of purchase if they have not yet entered the shipping process.
Once an order has been processed or shipped, it cannot be canceled.
8. Late or Missing Refunds
If you have not received your refund:
- Check your bank or payment account again
- Contact your credit card provider
- Contact your bank for processing updates
If you still have not received your refund, please contact our support team.
9. Contact Us
If you have any questions regarding our refund policy, please contact us:
Customer Support Email:
info@anxiteas.com
Our team will respond as soon as possible and assist you with any concerns.